Help Desk Analyst
- Corporate - Corporate IT
- Full Time
Help Desk Analyst I
Provide support to PHS staff and individuals using PHS applications. Troubleshoot computer problems determining the source of the problem and advise on appropriate corrective action. Complete documentation of problem logs. Set up computer hardware, install computer applications, and set up individual applications so that the end user has appropriate access to these applications. Must work with other analysts and engineers to ensure the computers and peripherals are working correctly for our staff.
Education:Comp TIA"A+" Certification or equivalent and either Associates in computer related field or 1 year of Help Desk experience.
Working knowledge of MS Windows computers, laptop repair, wireless networking, printer repair, and modifying users in Active Directory. Excellent communication skills along with detailed problem solving skills. Ability to learn software programs. Knowledge of Citrix and workstation Imaging is helpful. Ability to communicate detailed information in both technical terms and in lay person language.
PHYSICAL DEMANDS/ WORKING CONDITIONS:
Requires frequent sitting for long periods, operation of standard office machines and computer. May require lifting of up to 25 pounds. Requires eye-hand coordination and manual dexterity. Requires the use of office equipment, such as computer terminals, telephones or copiers. Requires normal vision range. Work is performed in an office environment. Traveling to various Piedmont sites will be required. Contact with staff and external clients/vendors.