JOB SUMMARY

Configures, monitors and maintains computer system infrastructure, security and disaster recovery including virtual environment, citrix farm, antivirus software and PHS application software.  Provide support to PHS staff and individuals using PHS applications.  Troubleshoot computer problems determining the source of the problem and implements appropriate corrective action.  Monitors documentation of problem logs.  Must work with other analysts and engineers to ensure a secure and productive suite of applications for our staff.

MINIMUM QUALIFICATIONS

Education:  "Server+" or MCSA Server required and one of the following: Associates with 2 years of application support or equivalent years of experience or 4 years of Help Desk 3/Help Desk 2 orAssociates in computer field with 3 years PHS Help Desk 2/3 or Bachelors in computer field with 2 years PHS Help Desk 2/3 (MCSA requires 3 exams)

Experience:  Proven experience in locating potential application problems and solving them in an efficient manner.  History of working with clients and developers on application issues.  Clients' needs may vary widely, so the need to have, and stay up to date with, current software and technology knowledge is important. Ability to communicate detailed information in both technical terms and in lay person language.

PHYSICAL DEMANDS/ WORKING CONDITIONS

Requires frequent sitting for long periods, operation of standard office machines and computer.  May require lifting of up to 25 pounds.  Requires eye-hand coordination and manual dexterity. Requires the use of office equipment, such as computer terminals, telephones or copiers.  Requires normal vision range.  Work is performed in an office environment.  Travel to Piedmont sites is required. Contact with staff and external clients/vendors.