Patient Care Coordinator
- Carrboro - Carrboro Administration
- Full Time
ATTENTION: Piedmont Health Services (PHS) is committed to protecting the health and well-being of our patients, employees and others we serve. As a condition to begin employment, all new hires at PHS are required to submit proof of a completed a COVID-19 vaccine series (first and second dose of Moderna or Pfizer; or single dose of Johnson and Johnson) prior to their employment start date, unless approved for a medical and/or religious exemption. Please review the PHS policy and process for applying to be considered for a medical and/or religious exemption here: https://www.phsbenefits.org/employee-forms/
Incumbent will be cross-trained to perform the following functions for the patient-check-in, registration, billing, referral, medical records and appointment scheduling. Provides excellent customer service.
Education: High school diploma.
Experience: One to two years of customer service or health care experience preferred. Excellent communication skills required.
PATIENT POPULATION SERVED
Pediatric, Adolescent, Adult, Geriatric (Diverse).
PHYSICAL DEMANDS/ WORKING CONDITIONS
Ability to maneuver physically, lift moderate amounts, sit and stand, reach upward with a normal range of motion.
RESPONSIBILITIES AND DUTIES
Check in patients – Includes gathering, completing and documentation of accurate data such as PCP, address and insurance verification into Electronic Medical Records
Assures completion of the registration process
Check-out patients and completes necessary close documentation
Answers center phone calls in a timely, professional and efficient manner
Demonstrates an understanding of HIPAA and release of medical information
Pull and file medical records as needed
Refer patients to external specialty practices as necessary
Schedules patient appointments
Works in coordination with the Site Director and the Center Manager to correct denied claims and assure a minimal individual error rate
Attends Center staff meetings and other corporate training/meetings as necessary
Administrative Duties – All other duties as assigned.